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Amalia, Gita Putri (2017) Pelaksanaan Service Excellence Bagi Customer Service Pada Bank Jatim Cabang Sidoarjo. Diploma thesis, STIE Perbanas Surabaya.
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Amalia, Gita Putri (2017) Pelaksanaan Service Excellence Bagi Customer Service Pada Bank Jatim Cabang Sidoarjo. Diploma thesis, STIE Perbanas Surabaya.