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Abdillah, Abid and Rachmat, Basuki (2023) Pengaruh Service Quality, Customer Trust Dan Customer Loyalty Terhadap Word Of Mouth Pada Nasabah Bank Bri Di Surabaya. Universitas Hayam Wuruk Perbanas Surabaya. (Unpublished)
Abdillah, Abid (2023) Pengaruh Service Quality, Customer Trust dan Customer Loyalty Terhadap Word Of Mouth Pada Nasabah Bank BRI di Surabaya. Undergraduate thesis, Universitas Hayam Wuruk Perbanas Surabaya.