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ARIEF, MOCHAMAD ZAINUL (2013) PENGARUH KEPUASAN, KEPERCAYAAN DAN KOMITMEN TERHADAP LOYALITAS PELANGGAN ONLINE SHOP KASKUS. Undergraduate thesis, STIE PERBANAS SURABAYA.
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ARIEF, MOCHAMAD ZAINUL (2013) PENGARUH KEPUASAN, KEPERCAYAAN DAN KOMITMEN TERHADAP LOYALITAS PELANGGAN ONLINE SHOP KASKUS. Undergraduate thesis, STIE PERBANAS SURABAYA.