Items where Author is "Wafak, Wafak"
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Thesis
Wafak, Wafak (2021) Pengaruh Kualitas Layanan terhadap Customer Citizenship Behavior dengan Mediasi Nilai yang Dirasa dan Kepuasan Pelanggan Hanamasa di Surabaya pada Era New Normal. Undergraduate thesis, STIE Perbanas Surabaya.