Items where Author is "Rachmat, Basuki"

Article

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani and Rachmat, Basuki (2019) Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in Indonesia. Religación. Revista de Ciencias Sociales y Humanidades, 4 (17). pp. 163-173. ISSN 2477-9083

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani and Rachmat, Basuki (2017) The Development of Service Quality Model as a Criterion in Selecting the Banks in Indonesia. Polish Journal of Management Studies, 15 (2). pp. 82-92. ISSN 2081-7425

Book Section

Awan, Soni Harsono and Prawitowati, Tjahjani and Widyantoro, Harry and Rachmat, Basuki (2023) Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. In: Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. Penerbit Mitra Wacana Media, Jakarta. ISBN 978-602-318

Conference or Workshop Item

Irawan, Tofan Andrew and Rachmat, Basuki (2021) Analysis of Product Diversification Strategies in Effort to Increase Total Revenue (Case Study at PT. Kebon Agung Surabaya). In: The 3rd International Conference on Business and Banking Innovations, 6 & 7 March 2021, Surabaya.

Satrya, Brahma and Rachmat, Basuki (2020) The Effect of Service Quality and Trust on Repurchase Intention Through Customer Satisfaction In Rollaas Cafe Mall City of Tomorrow Surabaya. In: The 2nd International Conference on Business and Banking Innovations (ICOBBI) 2020, 14 - 15 Agustus 2020, STIE Perbanas Surabaya.

Book

Rachmat, Basuki and Kristijadi, Emanuel and Fauzi, Abu Amar and Alamsyahb, Nurwahyu and Amric, Andi and Prawitowati, Tjahjani and Yulianti, Emma and Setiawan, Nurcholis and Suci, Afred and Ilfitriah, Aniek Maschudah and Ameydinnansa, Icun and Widiyanaasari, Widiyanaasari and Widiyaningrum, Putri and Gunawan, Eldi and Naftali, Ronal and Athqiya, Ais Assana and Muktafia, Nafilatul and P, Rivan Surya and R, Abie Fajar and Laksono, Fakhruddin Agung and Alimbel, Figo and Pertiwi, Tanza Dona and Konore, Andre and Odang, Laura Maria Jeanne and Utika, Anisa and Fridian, Rachman Tri and Wijaya, Sutan Mahendra Adika and Languju, Felan and Harini, Novi Setia and Rahmawati, Devi and Nurhani, Dian and Saputra, Tommy Diego and Candrani, Annora Salma and Fauzia, Ika Yunia and Rianghepat, Mariana Ayu Damayanti and Mandayanti, Rafenska Sonia and Yasid, Dina Oktaviana and Ardhianti, Christin and Magalhaes, Cancio Andhika Irawan and Ningrum, Dwi Mariana and Purnamasari, Elissa Febriani and Rachman, Nabilah Atika and Setiawan, Hendro and Ekawaty, Nurtista and Rofid, Mokhamad and Kusuma, Chairil Djaka and Rachmadayanti, Levia Devira and Faza, Gandhes Tsaniya and Nugroho, Marsetyo Adi and Santosa, Julis (2024) Current Updates on the Economy and Business. Pustaka Saga Jawadwipa, Surabaya. ISBN 978-623-8455-64-5 (Unpublished)

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani and Rachmat, Basuki (2020) Service Organizational Citizenship Behavior (SOCB) di Perbankan Mengelola Kualitas Layanan di Era Milenial. nn, nn (nn). Penerbit Mitra Wacana Media, Bogor. ISBN ISBN: 978-602-318-474-3

Patent

26 November 2019 (2019) Haki:Program Komputer Service Oriented Citizenship Behavior (SOCB) And Service Quality (SERVQUAL). EC00201983933.

Other

Abdillah, Abid and Rachmat, Basuki (2023) Pengaruh Service Quality, Customer Trust Dan Customer Loyalty Terhadap Word Of Mouth Pada Nasabah Bank Bri Di Surabaya. Universitas Hayam Wuruk Perbanas Surabaya. (Unpublished)

Awan, Soni Harsono and Prawitowati, Tjahjani and Rachmat, Basuki and Widyantoro, Harry (2020) Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) Dan Kualitas Layanan (SERVQUAL). Jurnal Penamas Adi Buana, Surabaya.