Items where Author is "PURNAMASARI, NATALIA"
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Thesis
PURNAMASARI, NATALIA (2016) PENGARUH LAYANAN DASAR, LAYANAN CANGGIH, BIAYA, PROGRAM LOYALITAS TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK BCA DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.