Items where Author is "Hidayad, Rachmad"
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Thesis
Hidayad, Rachmad (2019) Pengaruh Kualitas Layanan Dan Kepercayaan Terhadap Loyalitas Melalui Mediasi Kepuasan Dan Moderasi Penanganan Keluhan Pada Pelanggan Jasa Grab Di Surabaya. Undergraduate thesis, STIE Perbanas Surabaya.