Items where Author is "ERTANTI, IKA SEPTIA"
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Thesis
ERTANTI, IKA SEPTIA (2012) ANALISIS MODERASI HAMBATAN BERALIH PADA PENGARUH KEPUASAN NASABAH TERHADAP RETENSI NASABAH BANK BCA DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.