Items where Author is "CAHYANINGRUM, RATNA DWI"
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CAHYANINGRUM, RATNA DWI (2016) PENERAPAN SERVICE EXCELLENCE OLEH CUSTOMER SERVICE PT. BANK TABUNGAN NEGARA (PERSERO) CAPEM UNIVERSITAS ISLAM NEGERI SUNAN AMPEL SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.