Items where Author is "Awan, Soni Harsono"
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Awan, Soni Harsono and Prawitowati, Tjahjani and Widyantoro, Harry and Rachmat, Basuki (2023) Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. In: Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. Penerbit Mitra Wacana Media, Jakarta. ISBN 978-602-318
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Awan, Soni Harsono and Prawitowati, Tjahjani and Rachmat, Basuki and Widyantoro, Harry (2020) Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) Dan Kualitas Layanan (SERVQUAL). Jurnal Penamas Adi Buana, Surabaya.