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Awan, Soni Harsono (2020) Positive Impact of Service Quality and SOCB: Implementation and Evaluation From The Perspective of Banking Employees and Customers. Science International-Lahore, 32 (4). pp. 459-464. ISSN 1013-5316
Awan, Soni Harsono (2019) Benefits Sought, Service Quality, and Their Relationship with Satisfaction and Loyalty of Banking Customers in Indonesia. International Journal of Advanced and Applied Sciences (IJAAS), 6 (12). pp. 122-131. ISSN 2313-3724
Awan, Soni Harsono (2019) Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in Indonesia. Religación. Revista de Ciencias Sociales y Humanidades, 4 (17). pp. 163-173. ISSN 2477-9083
Awan, Soni Harsono (2018) The Influence of Brand Image, Brand Trust, Perceived Quality and Perceived Value on Consumer Purchase Intention at Different Categories of Product. Advanced Science Letters, 24 (5). pp. 3198-3207. ISSN 1936-6612
Awan, Soni Harsono (2018) Service Recovery and Its Effect on Students Satisfaction, Trust, and WOM Communication. International Research Journal of Business Studies, 11 (2). pp. 93-112. ISSN 2089-6271
Awan, Soni Harsono (2017) The Development of Service Quality Model as a Criterion in Selecting the Banks in Indonesia. Polish Journal of Management Studies, 15 (2). pp. 82-92. ISSN 2081-7425
Awan, Soni Harsono (2015) DJ Model: A Model of Service Recovery for Student Satisfaction Using Distributive, Interactional and Procedural Approaches. PEOPLE: International Journal of Social Sciences, 1 (1). pp. 967-982. ISSN 2454-5899
Awan, Soni Harsono (2014) The Institution Image and Trust and Their Effect on The Positive Word of Mouth. International Research Journal of Business Studies (IRJBS), 7 (1). pp. 69-78. ISSN 2338-4565
Awan, Soni Harsono (2012) The Effect of College Image on the Preference Recommendation: A Case Study at STIE Perbanas Surabaya. IAMURE International Journal of Business and Management, 4 (1). pp. 20-37. ISSN 2244-1506
Awan, Soni Harsono Building Batik SMES Customers' Using Personal Image and Brand Image. International Journal of Apllied Business and Economic Research, 14 (14). pp. 10551-10564. ISSN 09727302
