Article

Awan, Soni Harsono (2021) Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation From the Perspective of Bank Customers. Market-Tržište, 33 (1). pp. 75-92. ISSN 0353-4790

Awan, Soni Harsono (2020) Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) dan Kualitas Layanan (SERVQUAL). Jurnal Penamas Adi Buana, 3 (2). pp. 63-72. ISSN 2622-5395

Awan, Soni Harsono (2020) Positive Impact of Service Quality and SOCB: Implementation and Evaluation From The Perspective of Banking Employees and Customers. Science International-Lahore, 32 (4). pp. 459-464. ISSN 1013-5316

Awan, Soni Harsono (2019) Benefits Sought, Service Quality, and Their Relationship with Satisfaction and Loyalty of Banking Customers in Indonesia. International Journal of Advanced and Applied Sciences (IJAAS), 6 (12). pp. 122-131. ISSN 2313-3724

Awan, Soni Harsono (2019) Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in Indonesia. Religación. Revista de Ciencias Sociales y Humanidades, 4 (17). pp. 163-173. ISSN 2477-9083

Awan, Soni Harsono (2018) The Influence of Brand Image, Brand Trust, Perceived Quality and Perceived Value on Consumer Purchase Intention at Different Categories of Product. Advanced Science Letters, 24 (5). pp. 3198-3207. ISSN 1936-6612

Awan, Soni Harsono (2018) Service Recovery and Its Effect on Students Satisfaction, Trust, and WOM Communication. International Research Journal of Business Studies, 11 (2). pp. 93-112. ISSN 2089-6271

Awan, Soni Harsono (2017) The Development of Service Quality Model as a Criterion in Selecting the Banks in Indonesia. Polish Journal of Management Studies, 15 (2). pp. 82-92. ISSN 2081-7425

Awan, Soni Harsono (2015) DJ Model: A Model of Service Recovery for Student Satisfaction Using Distributive, Interactional and Procedural Approaches. PEOPLE: International Journal of Social Sciences, 1 (1). pp. 967-982. ISSN 2454-5899

Awan, Soni Harsono (2014) Negara Asal Merek (Country of Origin) dan Hubungannya dengan Persepsi Kualitas Serta Kepercayaan Pada Merek Produk Sepatu Olah Raga. Forum Manajemen Indonesia 6 Enterpreneural Management. p. 268. ISSN 2407-0548

Awan, Soni Harsono (2014) The Institution Image and Trust and Their Effect on The Positive Word of Mouth. International Research Journal of Business Studies (IRJBS), 7 (1). pp. 69-78. ISSN 2338-4565

Awan, Soni Harsono (2012) The Effect of College Image on the Preference Recommendation: A Case Study at STIE Perbanas Surabaya. IAMURE International Journal of Business and Management, 4 (1). pp. 20-37. ISSN 2244-1506

Awan, Soni Harsono (2011) Students' Perception on Attraction and Service Satisfaction in STIE Perbanas Surabaya. The SEAAIR Annual Proceedings. pp. 271-275.

Awan, Soni Harsono (2010) Students' Perception On IT-Based Learning: A Case Studi Four Higher Education Institutions In Surabaya. The SEAAIR Annual Proceedings. pp. 171-177. ISSN 2094-7283

Awan, Soni Harsono Building Batik SMES Customers' Using Personal Image and Brand Image. International Journal of Apllied Business and Economic Research, 14 (14). pp. 10551-10564. ISSN 09727302

Patent

26 November 2019 (2019) Haki:Program Komputer Service Oriented Citizenship Behavior (SOCB) And Service Quality (SERVQUAL). EC00201983933.

Other

Awan, Soni Harsono PERNYATAAN KEGIATAN TAMBAHAN UNTUK USULAN PROFESOR. nn, nn. (Unpublished)