Items where Author is "AGUSTIN, ROZY PRATIWI"
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Thesis
AGUSTIN, ROZY PRATIWI (2016) PELAKSANAAN SERVICE EXCELLENCE OLEH CUSTOMER SERVICE PADA PT. BANK RAKYAT INDONESIA (PERSERO) Tbk KANTOR KAS KODAM SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.