RACHMAH, ILVIA AULIA (2016) AUDIT OPERASIONAL PELAYANAN CUSTOMER SERVICE PADA PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM (PDAM) SURYA SEMBADA KOTA SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
Surya Sembada Surabaya Goverment-Owned Water Company (PDAM) is Regional Goverment-Owned Institution (BUMD) which provide clean water to communities.A Ministry can not run well in the absence of customer service and service standard that has been established. Customer service implementing service based on operational standards that have been set. The purpose of the research is to find out the standard implementation and operational effectiveness in customer service. Research methods method using observations with observations directly custemer services activities service on PDAM and compare with the standards set by the company, in addition to the method documentation i.e. data collection with regard to the service of customer service. The results of this research is the implementation of the services carried out by our customer service PDAM were in accordance with the standards set by the company. Keywords : Audit, Operational Standards, Service
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 657 - ACCOUNTING > 657.45 - AUDITING |
| Divisions: | Accounting Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 27 Apr 2017 10:14 |
| Last Modified: | 02 May 2017 01:56 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/989 |
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