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Analisis Efektivitas Kualitas dan Kepuasan Pelayanan terhadap Nasabah Bank Central Asia di Sidoarjo Dimasa Pandemi

Anggoda, Talia Angelin (2022) Analisis Efektivitas Kualitas dan Kepuasan Pelayanan terhadap Nasabah Bank Central Asia di Sidoarjo Dimasa Pandemi. Diploma thesis, Universitas Hayam Wuruk Perbanas Surabaya.

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Abstract

The research entitled "Analysis of the Effectiveness of Service Quality and Satisfaction for Customers of Bank Central Asia Sidoarjo Branch in the Pandemic Period" was conducted to determine the quality of service and customer satisfaction at Bank Central Asia Sidoarjo Branch by analyzing data. The data obtained comes from a google form media questionnaire that has been distributed by researchers. The results of the study show that Tangiable, Reliability, Responsiveness, Assurance, and Emphaty. This shows that customer satisfaction is highly dependent on the quality of services provided by Bank Central Asia Sidoarjo Branch. Keywords: Service Quality, Customer Satisfaction, asia central bank

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 330 - ECONOMICS
300 - SOCIAL SCIENCE > 332.12 - BANKS & BANKING
300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: TALIA ANGELIN ANGGODA
Date Deposited: 08 Nov 2022 04:42
Last Modified: 08 Nov 2022 04:42
URI: http://eprints.perbanas.ac.id/id/eprint/9778

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