Dayanti, Sarah Rosa (2021) Pengaruh E-Learning Service Quality terhadap E-Learning Student Loyalty melalui E-Learning Student Satisfaction pada Universitas di Jawa Timur. Undergraduate thesis, Universitas Hayam Wuruk Perbanas Surabaya.
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Abstract
In Indonesia, more than one year has passed since the Covid-19 pandemic, which has had an impact on the distance learning process. E-learning is one of the facilities provided by the University that helps the course of online lectures. The purpose of this study is to determine the effect of e-learning service quality on e-learning student loyalty through e-learning student satisfaction. The method used is a quantitative method with data collection, namely distributing questionnaires to students who are active users of e-learning at universities in East Java. The data were analyzed using WarpPLS 7.0. The results in this study indicate that e-learning service quality has an effect on e-learning student satisfaction and e-learning student loyalty. Likewise, e-learning student satisfaction has an effect on e-learning student loyalty.
| Item Type: | Thesis (Undergraduate) |
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| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 657 - ACCOUNTING > 657.028 - ACCOUNTING INFORMATION SYSTEMS |
| Divisions: | Bachelor of Accountancy |
| Depositing User: | SARAH ROSA DAYANTI |
| Date Deposited: | 08 Nov 2021 05:39 |
| Last Modified: | 08 Nov 2021 05:39 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/8389 |
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