Search for collections on Perbanas Institutional Repository

PENGARUH KUALITAS LAYANAN, KEPUASAN, KEPERCAYAAN TERHADAP KOMITMEN HUBUNGAN PADA NASABAH TAHAPAN BCA DI SURABAYA

ELVANDARI, LELY (2015) PENGARUH KUALITAS LAYANAN, KEPUASAN, KEPERCAYAAN TERHADAP KOMITMEN HUBUNGAN PADA NASABAH TAHAPAN BCA DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.

[img]
Preview
Text
ARTIKEL ILMIAH.pdf

Download (576kB) | Preview
[img]
Preview
Text
COVER.pdf

Download (2MB) | Preview
[img]
Preview
Text
BAB I.pdf

Download (214kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (253kB) | Preview
[img] Text
BAB III.pdf
Restricted to Registered users only

Download (240kB)
[img] Text
BAB IV.pdf
Restricted to Registered users only

Download (408kB)
[img]
Preview
Text
BAB V.pdf

Download (196kB) | Preview
[img] Text
LAMPIRAN.pdf
Restricted to Registered users only

Download (2MB)

Abstract

This research aims to find out the influence of service quality, satisfaction, trust on relationship commitment of customer tahapan BCA in Surabaya. The type of data is the primary data spreading to the costumers using questionnaire with likert scale of 1 to 5. Respondent is 100 costumers of tahapan BCA in Surabaya. This research use judgement sampling method to provide the respondent. The data is analized using Multiple Regression Technique. The result of this research shows that there are significance influence of service quality, satisfaction and trust positively to relationship commitment. Key words : Service Quality, Satisfaction, Trust and Relationship Commitment.

Item Type: Thesis (Undergraduate)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Bachelor of Management
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 13 Apr 2017 10:38
Last Modified: 13 Apr 2017 10:38
URI: http://eprints.perbanas.ac.id/id/eprint/768

Actions (login required)

View Item View Item