Search for collections on Perbanas Institutional Repository

Kepuasan Nasabah terhadap Penggunaan Mobile Banking pada PT. Bank Rakyat Indonesia Kantor Cabang Pembantu Unit Wolowau

Pewa, Nur Ramdiani Aisyatul (2020) Kepuasan Nasabah terhadap Penggunaan Mobile Banking pada PT. Bank Rakyat Indonesia Kantor Cabang Pembantu Unit Wolowau. Diploma thesis, STIE Perbanas Surabaya.

[img]
Preview
Text
ARTIKEL ILMIAH.pdf

Download (686kB) | Preview
[img] Text
COVER.pdf
Restricted to Registered users only

Download (902kB)
[img]
Preview
Text
BAB I.pdf

Download (298kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (352kB) | Preview
[img] Text
BAB III.pdf
Restricted to Registered users only

Download (291kB)
[img] Text
BAB IV.pdf
Restricted to Repository staff only

Download (649kB)
[img]
Preview
Text
BAB V.pdf

Download (297kB) | Preview
[img] Text
LAMPIRAN.pdf
Restricted to Registered users only

Download (684kB)

Abstract

The purpose of this study was to determine the quality of service to customer decisions using MBanking at Bank BRI KCP Unit Wolowaru. This research was conducted at Bank BRI KCP Unit Wolowaru for M-Banking consumers, and what became the object of research was about consumer satisfaction in using M-Banking. This study uses literature study and interviews through related parties in the subject area, namely at the Bank BRI KCP Unit Wolowaru. Based on the research conducted, it is known that Bank BRI Unit Wolowaru Sub-Branch Office has provided Mobile banking services to customers so that customers can make transactions easier with BRI's features so that the bank can provide satisfaction to its customers. Keywords: Customer Satisfaction, Mobile banking

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: NUR RAMDIANI AISYATUL PEWA
Date Deposited: 08 Feb 2021 07:42
Last Modified: 08 Feb 2021 07:42
URI: http://eprints.perbanas.ac.id/id/eprint/7454

Actions (login required)

View Item View Item