Search for collections on Perbanas Institutional Repository

Pengaruh Penerapan Total Quality Management (TQM) dan Sistem Penghargaan Terhadap Kinerja Karyawan Operasional pada PT Satria Wicaksana

Bintang, Cinanti Wardha (2020) Pengaruh Penerapan Total Quality Management (TQM) dan Sistem Penghargaan Terhadap Kinerja Karyawan Operasional pada PT Satria Wicaksana. Undergraduate thesis, STIE Perbanas Surabaya.

[img]
Preview
Text
ARTIKEL ILMIAH.pdf

Download (312kB) | Preview
[img] Text
COVER.pdf
Restricted to Registered users only

Download (330kB)
[img]
Preview
Text
BAB I.pdf

Download (723kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (922kB) | Preview
[img] Text
BAB III.pdf
Restricted to Registered users only

Download (989kB)
[img] Text
BAB IV.pdf
Restricted to Registered users only

Download (1MB)
[img]
Preview
Text
BAB V.pdf

Download (194kB) | Preview
[img] Text
LAMPIRAN.pdf
Restricted to Registered users only

Download (841kB)

Abstract

The purpose of this study was to determine the effect of the Total Quality Management variable (customer focus, continuous improvement, employee engagement and empowerment, teamwork) and reward systems on employee performance. The population of this research is the employees of PT Satria Wicaksana, the research sample is employees of the operational sector of PT Satrria Wicaksana. The data analysis technique used is moderated regression analysis using IBM SPSS 23 software. The results show that customer focus, continuous improvement, and reward system have a positive results on employee performance. Employee engagement and empowerment has a negative result on employee performance. For the teamwork variable, the results show no relation on employee performance.

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING
Divisions: Bachelor of Accountancy
Depositing User: CINANTI WARDHA BINTANG
Date Deposited: 13 Dec 2020 16:50
Last Modified: 13 Dec 2020 16:50
URI: http://eprints.perbanas.ac.id/id/eprint/7324

Actions (login required)

View Item View Item