Rachmawati, Alif Aulia (2020) Upaya Customer Service dalam Meningkatkan Jumlah Nasabah Bank BPR UMKM Jawa Timur. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
Customer service is the most important part in company service, especially satisfying its customers. This has an effect on increasing the number of customers. Therefore, it is necessary to know what efforts customer service is making to increase the number of customers and the obstacles faced by customer sercice when facing customers. The purpose of this research is the efforts made to increase the number of customers and the obstacles faced by customer service. This study used the interview method where the subjects worked at the East Java UMKM BPR Bank and observation during the internship period. This research is expected to find the efforts made by customer service in increasing the number of customers at the East Java UMKM BPR Bank. The conclusion of this study, East Java BPR UMKM Bank Customer Service is able to increase the number of customers and can overcome the obstacles that occur when increasing the number of customers.
| Item Type: | Thesis (Diploma) |
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| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.12 - BANKS & BANKING |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | ALIF AULIA RACHMAWATI |
| Date Deposited: | 25 Jan 2021 04:31 |
| Last Modified: | 25 Jan 2021 04:31 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/7190 |
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