Tingkat Kepuasan Nasabah Terhadap Kualitas Pelayanan Costumer Service pada Bank Nusa Tenggara Timur Cabang Ruteng

Anggreani, Florensia (2020) Tingkat Kepuasan Nasabah Terhadap Kualitas Pelayanan Costumer Service pada Bank Nusa Tenggara Timur Cabang Ruteng. Diploma thesis, STIE Perbanas Surabaya.

[img]
Preview
Text
ARTIKEL ILMIAH.pdf

Download (594kB) | Preview
[img] Text
COVER.pdf
Restricted to Registered users only

Download (526kB)
[img]
Preview
Text
BAB I.pdf

Download (317kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (330kB) | Preview
[img] Text
BAB III.pdf
Restricted to Registered users only

Download (309kB)
[img] Text
BAB IV.pdf
Restricted to Registered users only

Download (708kB)
[img]
Preview
Text
BAB V.pdf

Download (211kB) | Preview
[img] Text
LAMPIRAN.pdf
Restricted to Registered users only

Download (1MB)

Abstract

This research was conducted at PT. Regional Development Bank (BPD) of East Nusa Tenggara Ruteng Branch. The purpose of this research is to find out how the Customer Satisfaction Level on Customer Service Quality, knowing the existing facilities in the Customer Service section, as well as the obstacles that occur when Customer Service is serving customers. This research was conducted by the method of distributing questionnaires. Samples taken amounted to 30 customers. Based on research it is known that Customer Service has done a good service to its customers. Keywords : Services, Customer Service, Customers

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 332.12 - BANKS & BANKING
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: FLORENSIA ANGGREANI
Date Deposited: 20 Oct 2020 07:20
Last Modified: 20 Oct 2020 07:20
URI: http://eprints.perbanas.ac.id/id/eprint/7170

Actions (login required)

View Item View Item