Anggreani, Florensia (2020) Tingkat Kepuasan Nasabah Terhadap Kualitas Pelayanan Costumer Service pada Bank Nusa Tenggara Timur Cabang Ruteng. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
This research was conducted at PT. Regional Development Bank (BPD) of East Nusa Tenggara Ruteng Branch. The purpose of this research is to find out how the Customer Satisfaction Level on Customer Service Quality, knowing the existing facilities in the Customer Service section, as well as the obstacles that occur when Customer Service is serving customers. This research was conducted by the method of distributing questionnaires. Samples taken amounted to 30 customers. Based on research it is known that Customer Service has done a good service to its customers. Keywords : Services, Customer Service, Customers
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.12 - BANKS & BANKING |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | FLORENSIA ANGGREANI |
| Date Deposited: | 20 Oct 2020 07:20 |
| Last Modified: | 20 Oct 2020 07:20 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/7170 |
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