Dewantari, Viony Dwi (2020) Prosedur Pelaksanaan Audit Operasional Customer Service pada Perumda BPR Bank Daerah Lamongan. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
Supervision of bank work units is carried out to minimize the risks arising in the bank's operational activities. With the supervision of the internal audit it is expected that the work unit will carry out operational activities in accordance with the Standard Operating Procedure (SOP) that has been determined. The study was conducted on the Perumda BPR Lamongan Regional Bank to find out how the procedures for carrying out operational audits, especially in Customer Service where the Bank Perkreditan Rakyat has more limited banking activities compared to commercial banks. The data source used in this study are primary data and secondary data. The data collection methods used in this study are literature study and interviews. The results showed that the operational audit conducted at the Customer Service uses a daily inspection method regarding the completeness of customer data on customer transaction forms by rectifying if an error occurs at that time. Customer Service can confirm filling out forms to customers, so that Customer Service can also carry out detailed and accurate checks according to the existing Standard Operating Procedure (SOP). This is to minimize filling in incomplete customer account opening forms. Keywords: operational audit, Customer Service
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.12 - BANKS & BANKING |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | VIONY DWI DEWANTARI |
| Date Deposited: | 21 Sep 2020 07:18 |
| Last Modified: | 21 Sep 2020 07:18 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/7091 |
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