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Millenial Generation Level of Trust Toward OJK

Kusuma, Distiani Fitria (2021) Millenial Generation Level of Trust Toward OJK. In: The 3rd International Conference on Business and Banking Innovations, 6 & 7 March 2021, Surabaya.

Distiani Fitria Kusuma - Millenial Generation Level of Trust Toward OJK.pdf

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Public trust toward an organization is one important thing. Public trust can show the credibility that an organization has. Since 8 years since the establishment, The problem experienced by OJK is starting to emerge. OJK is given a red card report by 59,3% of financial-industrial players. This value rises public distrust toward OJK. Several parties have proposed to return supervision to Bank Indonesia. This research was conducted on 107 subjects, who live in Jabodetabek, West Java, Central Java, Yogyakarta, East Java, and Bali. This research uses descriptive analysis to describe the level of public trust. Based on this research, the public still believes that OJK has sufficient knowledge, ability, and expertise to supervise Indonesia's financial institution, but the public also has low trust in OJK’s honesty and concern for Indonesia's financial institution users and actors. It is indicated by perceived benevolence value, which is lower than other dimensions. The difference in Indonesian people's education also makes a difference to trust in OJK. The higher education, the lower trust in OJK. This is due to the higher education a person has, the more critical the individual toward organizational behavior Keywords: Organizational Trust, OJK, Indonesia Financial Institution, Perceived Benevolence, Perceived Competence

Item Type: Conference or Workshop Item (Paper)
Subjects: 600 - TECHNOLOGY > 657 - ACCOUNTING > 657.61 - PUBLIC ACCOUNTING
Divisions: ICOBBI (International Conference of Business and Banking Innovations)
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 10 Aug 2021 20:40
Last Modified: 10 Aug 2021 20:40

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