Pengaruh Karakteristik Individu, Kualitas Sistem dan Pengaruh Sosial Terhadap Keputusan Menggunakan Internet Banking Bank Mandiri di Surabaya

Aprilia, Sri Devi Fera (2017) Pengaruh Karakteristik Individu, Kualitas Sistem dan Pengaruh Sosial Terhadap Keputusan Menggunakan Internet Banking Bank Mandiri di Surabaya. Undergraduate thesis, STIE Perbanas Surabaya.

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Abstract

This study assessing about of decision to use internet banking consists dimension: the individual characteristic, the quality of sistem and social influence internet banking in Surabaya. Sampling technique used is judgment sampling. The data collection method using questionnaires distributed to 80 respondents users internet banking in Surabaya.This study uses SPSS 16.0 for windows using multiple linear regression analysis. The independent variables used in this study, the individual characteristic, the quality of sistem and social influence while the dependent variable is the decision. the result showed that independent variables simultaneously have positive significant effect on customer of decision to use internet banking Mandiri Bank in Surabaya. Partially, the results showed that the : the individual characteristic and the quality of sistem positive significant effect on in Surabaya, while reliability not significantly social influence of decision to use internet banking in Surabaya. Keywords: the individual characteristic, quality of sistem, social influence

Item Type: Thesis (Undergraduate)
Subjects: 300 - SOCIAL SCIENCE > 332.12 - BANKS & BANKING
Divisions: Bachelor of Management
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 13 Jan 2020 07:53
Last Modified: 13 Jan 2020 07:53
URI: http://eprints.perbanas.ac.id/id/eprint/6016

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