Choirunisa’, Putri Indah (2017) Pelayanan Customer Service Di Bank Jatim Cabang Mojokerto. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
Bank is defined as a business entity that collects funds from the community in the form of funds to channel funds to the community in the form of credit, and or other forms in order to improve the standard of living of many people. The purpose of this study to determine the duties and authority of a customer service, the role of customer service in a bank and the basic rules of ethics and constraints passed as customer service. The method used to conduct this research is using interview method and secondary data. And the results of this research as customer service served as a communicator, handling complaint, help facilitate customers and market bank products. The role of customer service is as an intermediary between the bank with the customer, in providing service as a customer service must pay attention to the basic rules and the bank's special ethics. Constraints commonly passed by a customer service is in the system and the character of the customer. In this case, as a Customer Service must deepen the various characters of customers, in the sense of having to know and understand what to do when faced with various customer characteristics. In order to experience problems in the field practice, Customer Service is not nervous and can solve the problem and can solve problems faced well, fast, precise, nimble and without causing problems in the future. Keywords : the service, customer service, and implementation.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.12 - BANKS & BANKING |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 22 Oct 2019 07:15 |
| Last Modified: | 22 Oct 2019 07:15 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/5161 |
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