Kualitas Pelayanan Customer Service Kepada Nasabah Pt. Bri Cabang Waru Sidoarjo

Yanti, Rosadella Nida (2017) Kualitas Pelayanan Customer Service Kepada Nasabah Pt. Bri Cabang Waru Sidoarjo. Diploma thesis, STIE Perbanas Surabaya.

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Abstract

Customer Service plays an important role in the banking industry. Customer Service's main tasks provide the best service and build good relationships to customers. Customer Service in serving must apply excellent service that is attitude or how to serve customer satisfactorily. In the role of Customer Service in serving the customer must have the ability to serve customers accurately and quickly. Customer Service is required to have the ability to communicate, be polite, friendly and responsible to the customer. PT. Bank Rakyat Indonesia Branch Waru Sidoarjo is a government-owned bank. Bank Rakyat Indonesia is a business in the field of services and products. This writing aims to determine the quality of customer service Bank Rakyat Indonesia Branch Waru Sidoarjo to customers. This research method using quantitative research methods by using questionnaires distributed to 100 respondents of customers Bank Rakyat Indonesia Branch Waru Sidoarjo. From the results of the observation can be concluded that Customer Service Bank Rakyat Indonesia Branch Waru Sidoarjo has implemented Standard Opertional Procedure or SOP. Keyword : Quality Of Service, Customer Service, Bank Bri

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 16 Apr 2019 03:03
Last Modified: 21 Oct 2019 04:18
URI: http://eprints.perbanas.ac.id/id/eprint/4250

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