Yanti, Rosadella Nida (2017) Kualitas Pelayanan Customer Service Kepada Nasabah Pt. Bri Cabang Waru Sidoarjo. Diploma thesis, STIE Perbanas Surabaya.
|
Text
ARTIKEL ILMIAH.pdf Download (553kB) | Preview |
|
|
Text
COVER. DAFTAR ISI, ABSTRAK.pdf Download (1MB) | Preview |
|
|
Text
Bab 1.pdf Download (240kB) | Preview |
|
|
Text
Bab 2.pdf Download (243kB) | Preview |
|
![[img]](http://eprints.perbanas.ac.id/style/images/fileicons/text.png) |
Text
Bab 3.pdf Restricted to Registered users only Download (210kB) |
|
|
Text
Bab 4.pdf Restricted to Registered users only Download (304kB) |
|
|
Text
Bab lima.pdf Download (212kB) | Preview |
|
|
Text
LAMPIRAN.pdf Restricted to Registered users only Download (1MB) |
Abstract
Customer Service plays an important role in the banking industry. Customer Service's main tasks provide the best service and build good relationships to customers. Customer Service in serving must apply excellent service that is attitude or how to serve customer satisfactorily. In the role of Customer Service in serving the customer must have the ability to serve customers accurately and quickly. Customer Service is required to have the ability to communicate, be polite, friendly and responsible to the customer. PT. Bank Rakyat Indonesia Branch Waru Sidoarjo is a government-owned bank. Bank Rakyat Indonesia is a business in the field of services and products. This writing aims to determine the quality of customer service Bank Rakyat Indonesia Branch Waru Sidoarjo to customers. This research method using quantitative research methods by using questionnaires distributed to 100 respondents of customers Bank Rakyat Indonesia Branch Waru Sidoarjo. From the results of the observation can be concluded that Customer Service Bank Rakyat Indonesia Branch Waru Sidoarjo has implemented Standard Opertional Procedure or SOP. Keyword : Quality Of Service, Customer Service, Bank Bri
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 16 Apr 2019 03:03 |
| Last Modified: | 21 Oct 2019 04:18 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/4250 |
Actions (login required)
 |
View Item |