Pelayanan teller terhadap kepuasan nasabah pada pt. Bank negara indonesia, tbk kantor cabang pembantu surabaya town square

Ndahu, Velria Saspenta Jufilia (2018) Pelayanan teller terhadap kepuasan nasabah pada pt. Bank negara indonesia, tbk kantor cabang pembantu surabaya town square. Diploma thesis, STIE PERBANAS SURABAYA.

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Abstract

Superior in service to customers has become an important thing that is considered by banking institution in running their business. Excellent service provided to customers and prospective customers will have a satisfaction impact. Excellent service to customer is a major challenge in the banking industry today because the company will not be able to survive without customer satisfaction. Teller is one of the bank employees who are the frontline of the bank in providing the best service to customers. As a frontliner, Tellers are bank employees who always meet directly with customers in the form of acceptance/withdeawl in the form of cash or non-cash transaction and bookkeeping into the bank system. The quality of the teller service to customers is one of the factors forming the satisfaction of customer satisfaction with the bank. This study aims to determine the Teller Service About Satisfaction At PT. Bank Negara Indonesia, TBK Branch Office Surabaya Town Square. Research data can be obtained by distributing questionnaires to 30 respondents of BNI bank branch office Surabaya Toen Square customers by using the variables of each questions are service quality and customer satisfaction. The result of this research is satisfied customer of teller service. Key Words : Service, Tellers, Customers Satisfaction

Item Type: Thesis (Diploma)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 25 Jan 2019 05:34
Last Modified: 16 Oct 2019 05:30
URI: http://eprints.perbanas.ac.id/id/eprint/4145

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