Nastiti, Haningrum Indira (2018) Pelaksanaan pekerjaan customer service sebagai Tolok ukur kualitas sumber daya manusia pada Pt bank tabungan negara (persero) tbk Kantor cabang surabaya. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
The success of banking industry unrelease from human resource’squality services. Customer service is a benchmark of banking industry. Human resource’s quality included customer service can be known from duties and responsibilities. The purpose of this research is to know the activities of customer service as a benchmark from human resource’s quality at PT Bank Tabungan Negara (Persero) Tbk branch office Surabaya with literature method, interview and observation. The result from this research is measurement standart quality of human resource, one of the method can do by knowledge and customer service skills towards duties and responsibilities, obedience/subject to employee ethic code and joining with human resource quality and development program. Key Words : customer service, human resource, benchmark.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 25 Jan 2019 05:31 |
| Last Modified: | 16 Oct 2019 05:29 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/4144 |
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