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The Effect of Servant Leadership and Kaizen Work Culture on Quality of Work Life, Job Satisfaction and Performance of Hospital Employees in Lamongan Regency

Suyatno, Umar Yeni and Brahmasari, Ida Aju and Ratih, Ida Ayu Brahma (2021) The Effect of Servant Leadership and Kaizen Work Culture on Quality of Work Life, Job Satisfaction and Performance of Hospital Employees in Lamongan Regency. In: The 3rd International Conference on Business and Banking Innovations, 6 & 7 March 2021, Surabaya.

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Abstract

The number of private hospitals grows significantly in Indonesia. The aggressive growth is seen particularly in East Java increasing four times with average percentage of 21%, followed by West Java increasing almost twice or 19%, and DKI Jakarta 8% in the last 6 (six) years. Similarly, it increases almost three times in Central Java, with average percentage of 19%. This growth requires more efficient and effective governance and management. Therefore, this research focuses on studying the effect of servant leadership and Kaizen work culture on quality of work life, job satisfaction, and employee performance in hospitals in Lamongan Regency. The method employed is qualitative approach with Structural Equation Modeling (SEM) analysis test. The result of research shows that Servant leadership affects quality of work life (QWL) positively and significantly, Servant leadership does not affect employee performance significantly, Kaizen work culture affects quality of work life significantly, Kaizen work culture affects employee’s job satisfaction significantly, Kaizen work culture affects employee performance significantly, quality of work life affects employee performance significantly, and job satisfaction affect employee performance significantly. Keywords: Servant Leadership, Kaizen, Quality of work-life, Job Satisfaction, performance

Item Type: Conference or Workshop Item (Paper)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.3 - PERSONNEL MANAGEMENT
Divisions: ICOBBI (International Conference of Business and Banking Innovations)
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 11 Aug 2021 20:40
Last Modified: 11 Aug 2021 20:40
URI: http://eprints.perbanas.ac.id/id/eprint/3846

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