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ANALISIS PERAN PELATIHAN, KEJELASAN TUJUAN, DAN DUKUNGAN TOP MANAGEMENT TERHADAP KONFLIK KOGNITIF DAN KONFLIK AFEKTIF PADA IMPLEMENTASI AWAL BALANCED SCORECARD DI PT. TELEKOMUNIKASI INDONESIA Tbk

FANI, ANDRIAN MUSTIKA (2012) ANALISIS PERAN PELATIHAN, KEJELASAN TUJUAN, DAN DUKUNGAN TOP MANAGEMENT TERHADAP KONFLIK KOGNITIF DAN KONFLIK AFEKTIF PADA IMPLEMENTASI AWAL BALANCED SCORECARD DI PT. TELEKOMUNIKASI INDONESIA Tbk. Undergraduate thesis, STIE PERBANAS SURABAYA.

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Abstract

The concept of performance measurement in the organization in the future required a comprehensive performance measurement, which is known as the concept of balanced scorecard. The most important obstacles to the implementation of balanced scorecard in the company's attention to the factors of employee's behavior for the application of that method is executed. Three variable independent and two variable dependent in this study. Training, clarity of objectives and top management support are independent variable. Cognitive conflict and affectives conflict are dependent variable. This study examines the role of conflict in early implementation of balanced scorecard. It is argued that attention to balanced scorecard behavioral implementation enhances cognitive conflict that is than associated with successful balanced scorecard application. Lack of attention to these factors generates affective conflict that is associated with less successful applications. the results of empirical studies of 51 workers in human and resources division, customer service division units, quality of service division units, and finance division in Telekomunikasi Indonesia Tbk. indicated that training and support top management significant with dependent variable cognitive conflict, and support management significant with independen variabel affectives conflict. Key Words : Training, Clarity of Objectives, and Top Management Support, Implementatiaon of Balanced Scorecard

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 657 - ACCOUNTING
600 - TECHNOLOGY > 657 - ACCOUNTING > 657.042 - FINANCIAL ACCOUNTING
Divisions: Bachelor of Accountancy
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 03 Jul 2018 07:24
Last Modified: 03 Jul 2018 07:24
URI: http://eprints.perbanas.ac.id/id/eprint/3220

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