PRASETYAWATI, AUDINA (2015) CUSTOMER SERVICE DI BANK TABUNGAN NEGARA (PERSERO) SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
Bank potentially devastating to the presence of the customer, therefore, to attract customers and retain customers are very diverse, ranging from storage requirements and loan funds. To maintain a good relationship between the customer and the bank, then the bank should provide facilities and services desired and needed by customers because customers have a variety of interests. Activities of the service provided is a mutually beneficial relationship and sustainable. While the customer or the customer expects to achieve satisfaction in the use of goods or services provided by the bank. Advantages of the quality of services provided to its customers is one difference in a bank. Here a Customer Service is required to always provide good service in serving the customers as users of services or products. In this case I think the bank BTN is pretty good and competent in providing services to all its customers. BTN implement excellent service management in terms of providing services to customers. It makes me teratrik and become my reference in conducting research in Bank BTN in completing the final project that I am working and also keen to take on the theme of the service. Keywords : CustomerService, Service Exellent, in Bank BTN Branch Surabaya.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 08 Sep 2017 07:37 |
| Last Modified: | 25 Sep 2017 06:47 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/2399 |
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