IMPROVEMENT STRATEGY OF LEARNING ORGANIZATION EFFECTIVENESS BASED ON GAP ANALYSIS BETWEEN EMPLOYEE AND MANAGEMENT PERCEPTIONS IN BANK X

KARNOTO, EMIL WAHYU (2013) IMPROVEMENT STRATEGY OF LEARNING ORGANIZATION EFFECTIVENESS BASED ON GAP ANALYSIS BETWEEN EMPLOYEE AND MANAGEMENT PERCEPTIONS IN BANK X. Masters thesis, STIE Perbanas Surabaya.

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Abstract

Every organization including banks need to adapt to their environment for growing and sustaining. To adapt, banks are required to constantly develop their organization and learn, or become a learning organization. This research is conducted as a case study in Bank X Indonesia, with a purpose to identify differences in employees and management perceptions on the concept of learning organization. This gap analysis is used to identify barriers to learning and to formulate the strategy to overcome them. Marsick and Watkins’ Dimensions of the Learning Organization Questionnaire (DLOQ) is used in the research. This research incorporates both quantitative and qualitative studies which involves questionnaire, interview and observation. Result of the research reveals that DLOQ is valid and reliable to be used in Indonesian context, and there are significant differences of perception in the dimensions of Team Learning, Embedded System, Empowerment and Strategic Leadership. Meanwhile, limited number of staff is identified as the main barrier to learning in the organization. Improvement strategy include enhancing one-on-one sessions, incorporating learning into work, socialization of all learning facilities and the improvement of supporting system to track and evaluate learning programs. Keywords : learning organization, DLOQ, barrier to learning

Item Type: Thesis (Masters)
Subjects: 300 - SOCIAL SCIENCE > 332.12 - BANKS & BANKING
Divisions: Magister of Management
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 25 Jul 2016 07:31
Last Modified: 25 Jul 2016 07:31
URI: http://eprints.perbanas.ac.id/id/eprint/233

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