Rachmawati, Tri Indah (2025) Analisis Pengaruh Penerapan E-Health Terhadap Kualitas Layanan Melalui Literasi Teknologi Di Puskesmas Bangkingan : Pendekatan Structural Equation Modeling. Masters thesis, Universitas Hayam Wuruk Perbanas.
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Abstract
ABSTRACT This study analyzes the effect of e-health implementation on service quality mediated by technology literacy at Bangkingan Public Health Center using Structural Equation Modeling (SEM). The results show that e-health adoption has a significant positive impact on technology literacy and service quality, with technology literacy partially mediating the relationship. These findings highlight the need for improved training and digital infrastructure to enhance responsiveness and empathy in healthcare services, supporting sustainable e-health implementation in primary care. Keywords: e-health, service quality, technology literacy, health center, Structural Equation Modeling, digital health adoption, patient satisfaction, primary healthcare
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 650 - MANAGEMENT & AUXILIARY SERVICES |
| Divisions: | Magister of Management |
| Depositing User: | TRI INDAH RACHMAWATI |
| Date Deposited: | 23 Sep 2025 06:59 |
| Last Modified: | 23 Sep 2025 06:59 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/13845 |
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