Pengaruh Work-Life Balance, Lingkungan Kerja, Dan Stres Kerja Terhadap Kinerja Pegawai Dengan Organizational Citizenship Behaviour(OCB) Sebagai Mediasi Di Puskesmas Surabaya Utara

Aprilianto, Jiwanda Shondra (2025) Pengaruh Work-Life Balance, Lingkungan Kerja, Dan Stres Kerja Terhadap Kinerja Pegawai Dengan Organizational Citizenship Behaviour(OCB) Sebagai Mediasi Di Puskesmas Surabaya Utara. Masters thesis, Universitas Hayam Wuruk Perbanas.

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Abstract

ABSTRACT This study addresses the challenge of maintaining optimal employee performance amid environmental demands and job stress in community health centers. Employees often face high workloads, complex service demands, and limited resources, which can disrupt their work-life balance and affect their engagement beyond formal job roles. In such contexts, organizational citizenship behavior (OCB) voluntary actions that support organizational functioning becomes critical in sustaining performance. This research explores how work-life balance, work environment, and job stress influence employee performance, with OCB serving as a mediating factor, in North Surabaya Community Health Centers. The findings reveal that fostering a healthy balance between work and personal life, along with a supportive work environment, can enhance OCB, which in turn improves performance. Conversely, job stress shows minimal impact on OCB and performance, indicating that other factors may buffer its effects. The study underscores the strategic value of cultivating supportive organizational conditions and encouraging extra-role behaviors to drive better outcomes in public health services Keywords: Work-life balance, work environment, job stress, organizational citizenship behavior, employee performance

Item Type:	Thesis (Masters)
Subjects:	600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.3 - PERSONNEL MANAGEMENT
Divisions:	Magister of Management
Depositing User:	JIWANDA SHONDRA APRILIANTO
Date Deposited:	23 Sep 2025 07:03
Last Modified:	23 Sep 2025 07:03
URI:	http://eprints.perbanas.ac.id/id/eprint/13832

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