Ongkowidjojo, Anita (2025) Pengaruh Kompetensi Dan Fasilitas Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Mediasi Pada Karyawan Di Puskesmas Wilayah Surabaya Utara. Masters thesis, Universitas Hayam Wuruk Perbanas.
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Abstract
This study aims to comprehensively analyse the influence of competence and work facilities on employee performance, with job satisfaction serving as a mediating variable among employees of community health centers (Puskesmas) in the North Surabaya region. The background of this research is based on the phenomenon of declining Puskesmas performance achievements, which are influenced by the limited development of employee competence and the lack of adequate work facilities. A quantitative approach was employed with a survey method, in which primary data were collected through questionnaires distributed to respondents selected using purposive sampling. Data analysis was conducted using Structural Equation Modelling (SEM) with the Partial Least Square (PLS) approach to examine both direct and indirect relationships among variables. The findings reveal that competence has a positive and significant effect on both job satisfaction and employee performance. Work facilities were found to have a positive and significant effect on job satisfaction and employee performance. Furthermore, job satisfaction plays a significant indirect role as mediator in the relationship between competence and work facilities on employee performance. These results emphasize that improving employee competence and providing adequate work facilities will be more effective when accompanied by an increase in job satisfaction, thereby leading to better performance outcomes. This research offers theoretical implications by contributing to the development of employee performance models in the health service sector, particularly concerning the mediating role of job satisfaction. From a practical perspective, the findings are expected to serve as a foundation for Puskesmas management in formulating human resource development policies, particularly in enhancing competence through effective training programs and ensuring the availability of adequate work facilities, so that the quality of health services delivered to the community can be further improved. Keywords: Competence, Work Facilities, Job Satisfaction, Employee Performance
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.3 - PERSONNEL MANAGEMENT |
| Divisions: | Magister of Management |
| Depositing User: | ANITA ONGKOWIDJOJO |
| Date Deposited: | 15 Sep 2025 03:41 |
| Last Modified: | 15 Sep 2025 03:41 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/13711 |
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