Kadena, Alda Marice (2025) Prosedur Klaim Asuransi BRI Life Produk Aurora Plus Pada BRI Kantor Cabang Kalabahi. Diploma thesis, Universitas Hayam Wuruk Perbanas.
![[img]](http://eprints.perbanas.ac.id/style/images/fileicons/text.png) |
Text
ARTIKEL ILMIAH FIX (8).pdf Restricted to Registered users only Download (289kB) |
|
|
Text
COVER (1).pdf Restricted to Registered users only Download (637kB) |
|
|
Text
BAB l.pdf Download (236kB) | Preview |
|
|
Text
BAB ll.pdf Download (374kB) | Preview |
|
|
Text
BAB lll.pdf Restricted to Registered users only Download (281kB) |
|
|
Text
BAB lV.pdf Restricted to Registered users only Download (549kB) |
|
|
Text
BAB V.pdf Download (311kB) | Preview |
|
|
Text
LAMPIRAN (1).pdf Restricted to Registered users only Download (553kB) |
Abstract
This research aims to analyze the BRI Life insurance claim procedure for the Aurora Plus product at the BRI Kalabahi Branch Office, as well as identifying the obstacles faced by customers in the process. The background to this research is the growth of the insurance industry in Indonesia, especially life insurance, which is accompanied by a low claim settlement rate. This research is important considering that claims procedures not only involve administrative aspects, but also emotional aspects for customers who often face difficult situations. The research focus includes understanding claims procedures, obstacles faced by customers, the role of insurance agents, as well as providing recommendations for improving the claims process. This research also considers the local context of Kalabahi, where access to insurance- related information may be limited. The research method will involve data collection through interviews with customers and insurance agents, as well as analysis of related documents. It is hoped that the research results can contribute to improving insurance services, especially in terms of the effectiveness and efficiency of the claims process, so that customers can experience the full benefits of the insurance products they have. This research is expected to provide insight for BRI Life and other insurance companies in improving customer claims experience and increasing claim settlement rates.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 000 - COMPUTER SCIENCE, INFORMATION, GENERAL WORKS > 020 - 029 LIBRARY AND INFORMATION SCIENCES > 023 - PERSONEL MANAGEMENT |
| Divisions: | Finance and Banking Diploma |
| Depositing User: | ALDA MARICE KADENA |
| Date Deposited: | 06 May 2025 04:06 |
| Last Modified: | 06 May 2025 04:06 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/13447 |
Actions (login required)
 |
View Item |