Awan, Soni Harsono and Prawitowati, Tjahjani and Widyantoro, Harry and Rachmat, Basuki
(2023)
Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial.
In:
Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial.
Penerbit Mitra Wacana Media, Jakarta.
ISBN 978-602-318
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