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UPAYA FRONTLINER UNTUK MENINGKATKAN PELAYANAN PADA NASABAH BANK RAKYAT INDONESIA CABANG PEMBANTU PAHLAWAN SIDOARJO

SEPUTRI, CINDY AZIANI (2016) UPAYA FRONTLINER UNTUK MENINGKATKAN PELAYANAN PADA NASABAH BANK RAKYAT INDONESIA CABANG PEMBANTU PAHLAWAN SIDOARJO. Diploma thesis, STIE PERBANAS SURABAYA.

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Abstract

Frontliner very important for banks because it influences on service and customer satisfaction that is very closely linked, and which belong to the frontliner it self is Customer service, Teller, Security. Frontliner services provide an impetus to the customer to establish a strong bond with the bank, such a bond is in the long term allow improved customer satisfaction. This is bank can improve customer satisfaction which banks maximize effective service experince. Frontliner bank is required to provide excellent service the frontliner should be familiar with the characteristics of its customers, customer are all demanding a bank meets the quality standards will therefore give effect to the bank, in the current era of customer satisfaction is an extremely important. Grounded in the mindset of the above, the authors specfy a title for the research is “Frontliner Efforts To Improve Services To Customers Pt. Bank Rakyat Indonesia (Persero) Tbk. Sidoarjo Branch Pahlawan” Keywords : Frontliner, Customer, Bank

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 10 May 2017 09:26
Last Modified: 10 May 2017 09:26
URI: http://eprints.perbanas.ac.id/id/eprint/1096

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