Items where Author is "Harsono, Soni"

Article

Harsono, Soni (2021) Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation From the Perspective of Bank Customers. Market-Tržište, 33 (1). pp. 75-92. ISSN 0353-4790

Harsono, Soni (2020) Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) dan Kualitas Layanan (SERVQUAL). Jurnal Penamas Adi Buana, 3 (2). pp. 63-72. ISSN 2622-5395

Harsono, Soni (2014) Negara Asal Merek (Country of Origin) dan Hubungannya dengan Persepsi Kualitas Serta Kepercayaan Pada Merek Produk Sepatu Olah Raga. Forum Manajemen Indonesia 6 Enterpreneural Management. p. 268. ISSN 2407-0548

Harsono, Soni (2011) Students' Perception on Attraction and Service Satisfaction in STIE Perbanas Surabaya. The SEAAIR Annual Proceedings. pp. 271-275.

Harsono, Soni (2010) Students' Perception On IT-Based Learning: A Case Studi Four Higher Education Institutions In Surabaya. The SEAAIR Annual Proceedings. pp. 171-177. ISSN 2094-7283

Conference or Workshop Item

Pancasari, Krista and Harsono, Soni (2021) The Influence of Self-Efficacy on Customer Intentions to Use BRImo BRI Application by Mediating The Perceived Usefulness, Easy of Use and Risk at BRI Bank in Surabaya. In: The 3rd International Conference on Business and Banking Innovations, 6 & 7 March 2021, Surabaya.